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Shipments and returns

Returns policy

Mobo Concept and Design offer a 7-day return policy for product in its original undamaged and un-opened condition. You will be issued with a credit for 100% of the value of the goods, you are not refunded postage. Please review your order when checking out for the total postage cost on your order. Alternatively, you may place your order online and pick it up from us. We will provide you with a way of tracking all parcels sent as well as the carrier we used. We are not responsible for any goods once they leave our premises. It is your responsibility to purchase insurance and to follow up any carrier to recover for loss or damage to items. All returns must be registered with us before they are sent back. Wrap securely and pre-pay postage. The cost of returned merchandise will be refunded to you at the current exchange rate; in Australian dollars (shipping fees are not refundable).

Exchanges

The cost of shipping an item of the same or lesser value will be paid by the customer.

Customs and Import Duty

Information For all countries except Australia, your order may be subject to import duties and taxes, which are levied once your package reaches your country. Sharon Keogh.com does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policy, please contact your local customs office.

Delivery Times

Allow 14 days delivery in Australia (21 days overseas). If you have any questions relating to your order please contact Mobo Concept and Design.


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